Frequently Asked Questions
Everything you need to know about your Denman shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, hairbrushes that have been used cannot be returned unless they are faulty.
Which Denman brush is best for my hair type?
Our D3 Original Styler is perfect for defining curls, while the D83 Paddle Brush is ideal for detangling long, thick hair. Check our online 'Brush Guide' for personalized recommendations.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your destination.
How do I clean and maintain my Denman brush?
Wash your brush in warm, soapy water, rinse, and leave to dry away from direct heat or sunlight. For brushes with removable pads, you can slide the pad out for a deeper clean.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout.